Question: The first step in measuring customer satisfaction is A . developing new products and placing them in the market B . hiring a first -

The first step in measuring customer satisfaction is
A. developing new products and placing them in the market
B. hiring a first-rate market research firm
C. finding out what customers need, want, and expect
D. mining the Web for blogs and discussion groups to obtain customer feedback
The first step in measuring customer satisfaction is A. developing new

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