The first step in systematic decision-making is to:

Select one:

a. choose a preferred course of action.

b. implement the preferred course of action.

c. recognise and define the problem.

d. identify alternative course of action.

Question 2

Risk environments are decision environments in which managers

Select one:

a. lack complete certainty.

b. are unable to assign the probability of the possible outcome.

c. can predict the results of each alternative in advance.

d. can implement specific solutions determined by past experience.

Question 3

Effective communication occurs when:

Select one:

a. the receiver does as the sender says.

b. the intended meaning of the source is the same as the perceived meaning of the receiver.

c. the sender is clear and articulate.

d. the receiver provides feedback to the sender.

Question 4

Moderate levels of conflict tend to:

Select one:

a. have little or no effect on performance.

b. have a negative effect on performance.

c. have a positive effect on performance.

d. improve work-flow interdependency.

When Su feels stress at work, she seeks advice from her mentor about how to respond to the situation. Which strategy is Su using to manage stress at work? Select one: a. Withdraw from the stressor b. Change stress perceptions c. Receive social support d. Control stress consequences Question 7 Which of the following is most accurate definition of stress? Select one: a. Absence of illness plus well-being b. Perceptions that demands of environment exceed the resources of the individual c. Feeling the emotions of another person d. A maladaptive response to negative work events Question 8 Ria manages the fitness centre of a large hotel. Recently Lee Ann was hired as an exercise physiologist, even though Ria was opposed to the appointment, based on Lee Ann's weak academic record and lack of experience. Lee Ann found out about Ria's protests and has since been uncooperative and sullen at work. This is an example of which type of conflict? Select one: a. process b. intrapersonal c. substantive d. emotional