1. The first step in the decision making/problem-solving process is to identify the problem. (We cannot solve a problem unless we know what the problem is!) The second step involves consideration of all the alternatives to the problem. In this step, we weigh the advantages and disadvantages of each possible solution or decision.

   Consider a decision that you must make in the near future or a decision that you recently made. What criteria did you use or will you use to weigh the alternatives?

2. Define the term "root cause." Why is it important to determine the root cause of any problem?
3. Groupthink is a term that we all need to add to our working vocabulary. Groupthink occurs when a group of decision-makers focuses more on just reaching a decision than on making the right decision. It is the "any decision is better than no decision" mentality. Identify and explain one strategy for overcoming groupthink.
4. Groupshift is another phenomenon in group decision making. Define the term groupshift. In your opinion, is groupshift a positive action or negative action?
5. Why should we collect input from employees before we make a decision?
6. Identify and explain one reason why a change plan might fail.
7. Explain why it is important to any change plan to monitor progress and to celebrate success.