The first step is Michael Porter's competitive advantage model involves $q,$

identifying how competitors use information and IT to attract and retain customers

analyzing the competitive structure within the industry in which the organization competes

developing a competitive strategy for creating value for customers

getting familiar with the IT technical landscape to identify technologies that may be used to provide competitive advantage

Question $19(1$ point$)$

In Porter's five forces model, the force of rivalry may be partially offset by $$

switching costs

barriers to entry

customer loyalty

All of the above