Question: The following data set shows the on-time delivery performance versus late performance. Mon Tue Wed Thu Fri Sat Week 1 1 0 1 1 1

The following data set shows the on-time delivery performance versus late performance. Mon Tue Wed Thu Fri Sat Week 1 1 0 1 1 1 Week 2 1 0 Week 3 1 1 1 Week 4 1 1 0 1 = On-time Delivery 0 = Late or missed delivery During the define phase of a six sigma project the team should take which of the following steps? A Perform a FMEA to discover how the process can and does fail. Develop a corrective action for the delivery process. Create a process map of shipping through delivery. D Develop a checklist for data collection on the overall process

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