The following task must be demonstrated in consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general ICT industry, and include access to: Organisational policies, procedures and SLAs for the ICT industry Contexts for negotiating agreements and contracts Current ICT hardware and software products Your report should address all tasks with no more than 1000 words. For this task you are to complete the following activity to demonstrate your ability to interact with clients on a business level, on at least one (1) occasion. CASE STUDY TRAVELLO IT Help Desk Service Level Agreement PROVIDER OF SERVICE IT Help Desk staff TYPE OF SERVICE IT Help Desk primary first level support SERVICE PERIOD January 1, 2021 through December 31, 2022 PERFORMANCE In order to provide optimal first level support service, all problem and repair calls must be received by the Help Desk. ITEXPRESS HELP DESK will provide (Steve Jobs) with the following support: First level IT-issue determination where 1. All IT-issue will be recorded. 2. IT-issue will be resolved or assigned to the appropriate specialist. 3. IT-issue will be monitored. 4. Users will