The general external environment that a company must be aware includes all of the following EXCEPT economy production capability legal technological all are general external environments QUESTION 2 When a company changes from a tall hierarchy structure to a flat structure, the benefits often soen are a cut in the company's payroll greater productivity because of more standardization less confusion about who to report to greator productivity and innovation less productivity because of more confusion QUESTION 3 A machine operator for ABC Company needs to be awake and focused at all times since it is relatively easy to loose a finger A responsibility of the HR department is to: determine the appropriate safety equipment and requiring employees to use. require employees to sign a waiver acknowledging the risk provide coffee and caffeine tablets to aid in keeping everyone awake hire only younger and energized individuals which can be determined through the interviewing process hire only very experienced individuais due to the risk One of the best ethics enforcement tool is: have a whistle blower's hotline monitor customer complaints monitor employees emails and Internet searches have management, without the employee's knowledge. periodically observe the employee at work on a department basis, have a meeting periodically for everyone to speak openly about issues with co-workers QUESTION 5 Resources are always scarce in organization Management needs to be sure at resources are used effectively. To be sure this happens is the management funct planning organizing leading controlling the above does not illustrate a management function QUESTION 6 In situations when parties to a conflict cannot come up with a solution, but one member conceded (givers in to the other, the conflict was settled by: collaboration accommodating compromising smoothing none of the above A corporate culture is rooted in: the strategic vision the founder's personality and cannot change the organizations goals, strategies, approach to customers, investors and the community specifically the company's goals and objectives the values and beliets of the organizations members QUESTION 8 Managers must motivate employees, negotiate salaries interact with other management levels and employees. This illustrates what management interpersonal Informational negotiation figurehead none of those QUESTION 9 Leaders pursue change and challenge the status quo, whereas managers: establish a direction for their company or department create a vision for taking the company or department control and provide stability within their existing circustances major responsibility is to seek growth for its staff main skills include persuasiveness, social interaction abilities and fluency of speech