The Goal: A process of ongoing improvement

Example template

Operations management is "the science and art of ensuring that goods and services are created and delivered successfully to customers". After reading The Goal, identify and explain four different operations management concepts that you have identified from this book. For each of these concepts identify a situation at your current (or previous job - volunteer or paid) where these concepts could have been applied or were applied. Each concept requires a different situation (i.e., you cannot use the same situation for more than one concept) 1. OM Concept 1: [Insert name of Operations Concept 1] a. Description. [Explain how this concept is used in the text] b. Rationalization. [Based on the definition of Operations Management (the science and art of ensuring that goods and services are created and delivered successfully to customers) explain why this concept is an operations management concept and not a general management concept] c. Reflection. [Describe a unique situation at your current job (or previous job- volunteer or paid that this concept could have been applied or were applied] 2. OM Concept 2: [Insert name of Operations Concept 2] a. Description. [Explain how this concept is used in the text] b. Rationalization. (Based on the definition of Operations Management (the science and art of ensuring that goods and services are created and delivered successfully to customers) explain why this concept is an operations management concept and not a general management concept] c. Reflection. [Describe a unique situation at your current job (or previous job - volunteer or paid that this concept could have been applied or were applied] 3. OM Concept 3: (Insert name of Operations Concept 3] a. Description. [Explain how this concept is used in the text] b. Rationalization. (Based on the definition of Operations Management (the science and art of ensuring that goods and services are created and delivered successfully to customers) explain why this concept is an operations management concept and not a general management concept] C. Reflection. [Describe a unique situation at your current job (or previous job - volunteer or paid that this concept could have been applied or were applied] 4. OM Concept 4: [Insert name of Operations Concept 4] a. Description. [Explain how this concept is used in the text] b. Rationalization. [Based on the definition of Operations Management (the science and art of ensuring that goods and services are created and delivered successfully to customers) explain why this concept is an operations management concept and not a general management concept] c. Reflection. [Describe a unique situation at your current job (or previous job- volunteer or paid that this concept could have been applied or were applied]