1. The ideal objective is to develop products that contain design tolerances less than the production process natural variations.

True or False

2. When designing a High-Contact Service delivery you would want to have your facility close to your labor force.

True or False

3. In Service firms, the primary focus of activities is on the Back Office.

True or False

4. In order to achieve Continuous Production, a firm needs high volume and low standardization.

True or false

5. A Capacity Lag strategy increases capacity while the demand lags behind.

True or False

6. Products are more likely to be core competencies than are processes.

True or False