The internal process approach to effectiveness looks at the input side of the transformation process

		TRUE
		FALSE

Two comparable size colleges are located in adjacent towns. The admissions counselors of college A have been telling prospective students that college A is better than college B because their latest freshman class has 150 more students than the freshman class at college B. Which effectiveness approach are the admissions counselors of college A using?

		internal process
		goal
		competing values
		system resource

Abilities of the organization s decision-makers to perceive and correctly interpret the real properties of the external environment as well as use of tangible or intangible resources in day-to-day organizational activities superior performance is a description of?

		Internal Process Approach
		Resource-based Approach
		Integrated Effectiveness Approach
		Goal Approach

"Where formalization is high, employee behavior would be relatively non-programmed"

		TRUE
		FALSE

When formalization is done on the job we use the term externalized behavior

		TRUE
		FALSE

Placing complexity formalization and centralization on this continuum is one of the major factor in determining what type of structure exist

		TRUE
		FALSE