The ISO 9000 program is designed to certify improvements in environmental performance. Select one: True False Benchmarking is the process of comparing the quality of the firms output with the quality of the output of the industrys leaders. Select one: True False Applying the concept of quality ownership results in an increase in the power and authority of the quality control department and their inspectors. Select one: True False Limits defining acceptable and unacceptable quality in production of a good or service are used only in emergency situations. Select one: True False In manufacturing, managers can also work to reduce waste and inefficiency by examining procedures on a step-by-step basis, an approach sometimes called method improvement. Select one: True False Information is increasingly condensed and summarized as it moves up the management hierarchy. Select one: True False In local area networks (LANs), computers are linked by satellite communications in a limited area such as a single country or continent. Select one: True False Gantt charts and PERT charts are used in operations scheduling. Select one: True False A decision support system (DSS) is interactive. Select one: True False An expert system is a form of artificial intelligence in which a program draws on the rules an expert in a given field has laid out to arrive at a solution for a problem. Select one: True False