1. The ISO 9000 program is designed to certify improvements in environmental performance.

Select one:

True

False

2. Benchmarking is the process of comparing the quality of the firms output with the quality of the output of the industrys leaders.

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True

False

3. Applying the concept of quality ownership results in an increase in the power and authority of the quality control department and their inspectors.

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True

False

4. Limits defining acceptable and unacceptable quality in production of a good or service are used only in emergency situations.

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True

False

5. In manufacturing, managers can also work to reduce waste and inefficiency by examining procedures on a step-by-step basis, an approach sometimes called method improvement.

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True

False

6. Information is increasingly condensed and summarized as it moves up the management hierarchy.

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True

False

7. In local area networks (LANs), computers are linked by satellite communications in a limited area such as a single country or continent.

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True

False

8. Gantt charts and PERT charts are used in operations scheduling.

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True

False

9. A decision support system (DSS) is interactive.

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True

False

10. An expert system is a form of artificial intelligence in which a program draws on the rules an expert in a given field has laid out to arrive at a solution for a problem.

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True

False