THE ISSUE:

HR professionals are often contacted by an organization to design and deliver a training program to meet a specific problem in the organization $($e$.$g$.,$ declining productivity, increasing customer complaints$).$ In some cases, the organization has already conducted a needs assessment and has some idea of what the specific problem is$.$ The HR professional may be asked to review the needs assessment findings and design a training program to meet the specified needs or goals. This exercise provides you with information about a company and the needs assessment findings in order to design a training program.