Question: The lesson learned from the United Breaks Guitar case study was: Question 3 Answer a . Improvement in handling of baggage will add to good

The lesson learned from the "United Breaks Guitar" case study was:
Question 3Answer
a.
Improvement in handling of baggage will add to good service
b.
Delivering friendlier customer service is important
c.
Companies need to correct customer service failure
d.
Companies need a proper reimbursement policy

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