Question: The lesson learned from the United Breaks Guitar case study was: a . Learning to correct customer service failure b . Improvement in handling of

The lesson learned from the "United Breaks Guitar" case study was:
a. Learning to correct customer service failure
b. Improvement in handling of baggage
c. Delivering friendlier customer service
d. The need for a proper reimbursement policy
The lesson learned from the "United Breaks Guitar" case study was:

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