Question: The links between QM programmes and teamworking are well established. Teamworking is one of the three key principles of TQM, the others are ``customer focus''

The links between QM programmes and teamworking are well established. Teamworking is one of the three key principles of TQM, the others are ``customer focus'' and ``continuous improvement''. Teamworking is seen as one of the central means of involving employees in continuous improvement activities, and thus in raising levels of customer satisfaction. Critically analyse the role of teamwork in hospitality operations in achieving quality and customer satisfaction. Use relevant examples to support your analysis

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