The list below includes examples of value add, non-value add and essential non-value add administrative activities. Identify the category in which each activity belongs: VA = Value Add NVA = Non-Value Add ENVA = Essential Non-Value Add Activity:

1. Maintenance of office equipment VA NVA ENVA

2. Storage of two-year supply of a form in the filing cabinet VA NVA ENVA

3. Taking customer orders VA NVA ENVA

4. Re-typing the information on multiple duplicate forms VA NVA ENVA

5. Searching for the correct paper for the copy machine VA NVA ENVA

6. Printing a timesheet, then scanning and emailing VA NVA ENVA

7. Printing the required number of certificates for class participants VA NVA ENVA

8. Maintaining HR records VA NVA ENVA

9. Filing a copy of the completed form in two offices VA NVA ENVA

10. Filling out reports that no one looks at VA NVA ENVA

11. Ordering business supplies VA NVA ENVA

12. Calling to get missing information VA NVA ENVA

13. Collecting customer feedback VA NVA ENVA

14. Printing paperwork to file VA NVA ENVA

15. Face time with clients/customers VA NVA ENVA

16. Double-checking a colleagues work VA NVA ENVA

17. Electronically collecting meal orders for an event VA NVA ENVA

18. Preparing compliance reports VA NVA ENVA

19. Safety inspection of work environment VA NVA ENVA

20. Backing up computer files for disaster recovery VA NVA ENVA