The luggage department at the Waterloo Regional Airport contacted you and asked that you write a letter to a customer explaining that their missing luggage has been found. The suitcase, however, has been damaged. You find out that the customer is your co-op supervisor! Using the indirect writing strategy, could you present letter to your supervisor explaining the luggage is damaged? As compensation, the airport will deliver the suitcase to a home address at no charge. The airport will also offer the customer a coupon for replacement suitcase valued at $50.00 to compensate for the damage.

Use the Formatting a Letter page to help format the message.
Use the airport as the return address:
1-4881 Fountain Street
North Breslau, Ontario
N0B 1M0
 
Use the college's address as your supervisor's address:
299 Doon Valley Drive
Kitchener, Ontario
N2G 4M4
 
The entire letter should be single spaced with no paragraph indentation.
Make sure that you are using the indirect strategy:
Buffer
Explanation
Bad news
Alternative/goodwill

Answer rating: 100% (QA)

14881 Fountain Street North Breslau Ontario N0B 1M0 299 Doon Valley Drive Kitchener Ontario N2G 4M4 ... View the full answer