The main issues which have been identified by the partners of 'Green Tour Excursions' for the particular tour included: 1. On three (3) out ten (10) tours the 4-wheel drive tourist vehicle ran out of fuel which resulted in a 1 hour shortfall of the trip on each occasion. 2. On two (2) trips the air conditioning of the vehicle failed. 3. There were eighteen (18) complaints about poor hygiene relating to cups and cutlery used for morning tea and picnic lunch. 4. Twelve (12) customers have expressed concerns of being provided with food from eskis and service vessels provided from a plastic container. 5. Three (3) customers have complained about being served pastries from a card board box which must have been the packaging provided by our supplier. 6. There were four (4) claims from customers who claimed they felt unwell or sick after consuming the BBQ picnic lunch which includes a small steak, sausages, 2 different salads and bread and butter. 7. There are increasingly complaints from drivers of the vehicles that their days are too long given that they are required to prepare their vehicles post and before each trip which could potentially breach WHS requirements and entitlements. 8. Twelve (12) customers have expressed concerns of being provided with food from eskis and service vessels provided from a plastic container. 9. There were three (3) incidences during the past two (2) months where customers had close encounters with venomous snakes in the toilet block located the picnic area used for stops. You are required to investigate these issues and explore provisions to meet all legislative requirements