The main underlying principle under quality management is that the product is as per the agreed needs and have surpassed the clientele expectations. True False Question 15 (1 point) is a natural first step for improvement. Sorting and prioritizing improvement proposals Organizing the implementation Developing an implementation plan Carrying out the implementation Which level of sustaining process improvement is to maintain improved performance might have alarms or lights on a sensor to emphasize an issue-in the process? training and standards building information into the work area warning that problems exist O physically changing the work area eliminating the causes of problems Which common risk in sustainable performance requires strategies in the definition phase that would discuss roles and involvement needs? No one takes ownership People not following new standard Processes not updated No further process improvements are identified or initiated Difficulty keeping up with governance pace Question 18 (1 point) Too often we implement technology based improvement projects that automate processes without considering the people change management associated with this technology change. True False