The management of expectations involves:

Question $2$ options:

a$)$

clarify, control, and then meet or exceed expectations.

b$)$

price comparisons, assessments, and adjustments

c$)$

introduce participants, control the tone and the exchange of information, manage time, and maintain focus on objectives

d$)$

definition of when an offer can be withdrawn and whether both parties must agree to each of the terms of a contract.