Question: The most common mistake made when constructing a service blueprint is: a . failure points are not identified correctly. b . the blueprint is one

The most common mistake made when constructing a service blueprint is:
a. failure points are not identified correctly.
b. the blueprint is one-sided - representing only the firm's perception of the process.
c. script norms are misunderstood.
d. bottlenecks are not identified correctly:
e. the time frame for service execution is miscalculated.
The most common mistake made when constructing a service blueprint is:

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