Question: The most common mistake made when constructing a service blueprint is: Group of answer choices bottlenecks are not identified correctly. the time frame for service

The most common mistake made when constructing a service blueprint is:
Group of answer choices
bottlenecks are not identified correctly.
the time frame for service execution is miscalculated.
script norms are misunderstood.
failure points are not identified correctly.
the blueprint is one-sided representing only the firm's perception of the process.

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