The Motor claim handling process starts when a customer submits a claim with the relevant

documentation. The notification department at the car insurer checks the documents upon

completeness and register the claim. Next, the handling department picks up the claim and

checks the insurance. Then, an assessment is performed. If the assessment is positive, a garage

phoned to authorize the repairs and the payment is scheduled (in this order). Otherwise, the claim

is rejected. In any case, (whether the outcome is positive or negative). A letter is sent to the

customer and the process is considered to be completed.

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