Question: The MRK519 class provides uber type monthly driving services in the GTA. The class spends $200,000 on an advertising campaign to reach an audience 20,000
The MRK519 class provides uber type monthly driving services in the GTA. The class spends $200,000 on an advertising campaign to reach an audience 20,000 people. The average driver makes $450 per month. The plan is an auto-renewing subscription, but they have a churn rate of 7.5%. Variable costs are $250 per month. They spend $100/year on social media ads and $50 per year on banner advertising. The discount rate is 2.5%.
- What is the CLV of the customer (rounded to ZERO decimal places)? (2 marks)
- Why is CLV an important metric for marketers? (2 marks)
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