the organisation you work for does not have a performance management system. They know that you have some knowledge in this area and have asked you to put together a report about what should be done when designing and implementing a performance management system.

Your report should include details about:

• why a performance management system is needed
• legislation related to performance management
• the organisation's strategic and operational plans and how these need to be linked to the performance management system
• the development of KPIs
• options/ methods of performance management
• engaging employees in formal performance management sessions
• the structure of formal performance management sessions
• documenting and storing performance management reviews
• covering a range of employment situations
• providing feedback
• gaining support for their performance management system
• identifying and dealing with performance gaps
• acknowledging excellent performance
• addressing poor performance
• procedures for terminating employees
• creating and implementing performance improvement plans
• learning organisations
• training managers/ supervisors who will participate in the feedback process
• grievance procedures for employees who disagree with their performance appraisal
• career advice
• learning and development plans
• training methods
• continuous improvement