The performance of Eskom has a significant impact on MTN's operations and customer satisfaction, therefore it...

 

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The performance of Eskom has a significant impact on MTN's operations and customer satisfaction, therefore it is important to continuously measure their performance. Assume MTN has reached the point where they consider alternative sources of energy supply. How would they implement the weighted point method in choosing the best supplier of energy? To answer this question, (a) provide a brief description of the weighted point method and (b) then suggest the way in which MTN may apply the method when assessing Eskom and another supplier's performance. (Note that neither a table nor calculations should be provided.) (11) The performance of Eskom has a significant impact on MTN's operations and customer satisfaction, therefore it is important to continuously measure their performance. Assume MTN has reached the point where they consider alternative sources of energy supply. How would they implement the weighted point method in choosing the best supplier of energy? To answer this question, (a) provide a brief description of the weighted point method and (b) then suggest the way in which MTN may apply the method when assessing Eskom and another supplier's performance. (Note that neither a table nor calculations should be provided.) (11)

Answer rating: 100% (QA)

a The weighted point method is a decisionmaking technique that allows organizations to evaluate and compare multiple alternatives based on various cri... View the full answer