Question: The phase finds or recognizes a problem? Choice Intelligence Design Implementation What quality dimension is reflected in the following situation: You are answering phones for

The phase finds or recognizes a problem? Choice Intelligence Design Implementation What quality dimension is reflected in the following situation: You are answering phones for a local utilities provider and are speaking with an extremely angry customer. You transfer the call to a superior, as directed by company policy.

O Accuracy

O Justice

O Due process

O Fairness

Agreeing that a problem exists is part of the first decision making process.

False

True

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