The "Plan" function of the SCOR model, in relation to customer satisfaction, does all of the following EXCEPT: Balance human and physical resources of the organization and supply chain with customer service requirements. Manage basic business rules, supply chain performance, data collection, inventory, capital assets, transportation, planning configuration, regulatory requirements and compliance. Align customer service and satisfaction strategies with the overall financial plan of the organization. Schedule deliveries; receive, verify, and transfer product; and authorize supplier payments to optimize service levels. If Effective Capacity is 50 units and actual output is 42 units, what is the efficiency? 76%84%91%72%