Question: The plan must include information on how you will conduct ongoing monitoring and evaluation of customer service, and how team members are included in the

The plan must include information on how you will conduct ongoing monitoring and evaluation of customer service, and how team members are included in the process.

All the following points must be covered in your submission.

How do you determine your customers needs?

How is customer satisfaction being measured?

What techniques and strategies could you implement to identify customer service complaints?

Outline how you would identify systems within the workplace that lead to poor customer service

How can your customer service be improved?

Outline how you would implement changes to systems within the workplace that would improve customer service

How will the effectiveness of the improvements be evaluated?

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