THE POOR WORKER progressing on Paula, the project manager, was reasonably happy the way that work was informed Paula that Frank demonstrated behavioral issues on other projects and sometimes sured Paula during the staffing function that Frank could do the job. The line manager also had to be removed from the project. Frank was a chronic complainer and found fault with everything and everybody. But the line manager also assured Paula that Frank's attitude wa changing and that the line manager would get actively involved if any of these issues began to surface on Paula's project. Reluctantly, Paula agreed to allow Frank to be assigned to her project Unfortunately, Frank's work on the project was not being performed according to Paula's standards. Paula had told Frank on more than one occasion what she expected from him, but Frank persisted in doing his own thing. Paula was now convinced that the situation was getting worse. Frank's work packages were coming in late and sometimes over budget. Frank continu- ously criticized Paula's performance as a project manager and Frank's attitude was beginning to affect the performance of some of the other team members. Frank was lowering the morale of the team. It was obvious that Paula had to take some action. QUESTIONS 1. What options are available to Paula? 2. If Paula decides to try to handle the situation first by herself rather than approach the line manager, what should Paula do and in what order? 3. If all of Paula's attempts fail to change the worker's attitude and the line refuses to remove the worker, what options are available to Paula? 4. What rights, if any, does Paula have with regard to wage and salary administration regarding this employee? Source: 2010 by Harold Kerzner. Reproduced by permission. All rights reserved. the project. The only issue was the work being done by Frank. Paula knew from the start of the project that Frank was a mediocre employee and often regarded as a troublemaker. The tasks that Frank was expected to perform were not overly complex and the line manager as HAROLD KERZNER PROJECT MANAGEMENT TWEI A SYST AMAZON RENTALS SCHE JOIN Primestudent FREE Two-Day Shipping for college students amazon.com/joinstudent Return your rentals amazon.com/rental