The problem: As the GM, you are tasked to complete many HR duties since the business does not have an HR department. Susan and Sandra would like you to assess the company's operations and provide your ideas for moving forward.

The task: Considering the 8 functions of managing human resources, prepare a First 100 Days plan(Three-month plan) for Susan and Sandra. Include questions for Susan and Sandra that could help you get started in your new role.

Information given

Sea is for Cookie Bakery and Bistro is located near Savannah, Georgia. Founded and operated by Nate Hooper, the business has been a staple of the community since 1955, when Hooper and his family began selling their popular sea salted caramel macaroons ("jellyfish" cookies) from a small stand near the beach entrance. Locals and tourists would start lining up two hours before opening to purchase the unique treats, which led the family to open a full-service bakery (including an off-site warehouse and kitchen) and bistro in 1960. The business now sells sandwiches, a variety of desserts, soups, coffee, smoothies, and cold pressed juices.

The business needs someone to handle daily operations. The current owners (Hooper's grandchildren- Susan and Sandra) have hired you to serve as the new general manager (GM). Your job includes many human resources management functions for both the bistro and warehouse/bakery, and you will report directly to Susan and Sandra, who have stepped away from day-to-day management.

Things to include:

What I believe I will spend most of my time on What resources I will need to be successful Who will be most valuable to me and why What information do I need access to and why

Things given from owners

ve got some business items to give you a heads up on. A substantial percentage of our customers are tourists, which means our peak seasons are Spring and Summer. But we are pretty busy with the locals year-round. However, a new shopping plaza is opening less than two miles from us. Theres a Starbucks in the plaza, so were preparing for stiff competition. Five years ago, we expanded to online orders and now were actively pursuing large account orders. Thats what the kitchen / warehouse is for: baking, prepping, packing, and distributing online and big account orders. The expansion has been protable, but our sales have been stagnant for the last two years. Weve got a high turnover rate at the bistro. Its just impossible to keep employees there. Most of them are part-time college students that we hire during the summer. When winter hits, we lose most of our employees and have a tough time nding replacements. For now, weve relied on temporary workers, but there are a lot of drawbacks. With all this in mind, wed like you, as our General Manager, to help us address these issues. Ive attached the current org chart to give you some insight.