The problem or the opportunity 2. Define the project scope and constraints 3. Problem fact findings a. Analyze organization charts b. Review documentation c. Conduct a user survey 4. Study usability, cost, benefit, and schedule data 5. Evaluate feasibility a. Operational b. Technical c. Economic 6. Present recommendation to management You describe the system analysis phase activities by: 1. Listing and describing system requirements including inputs, outputs, processes, performance, and controls 2. Using fact-finding techniques, including: interviews, documentation review, observation, questionnaires, sampling, and research 3. Defining total cost of ownership (TCO) Finally, you need to: 1. Design a successful interface design 2. Design effective source documents and forms 3. Describe output and input controls and security