The Problem - Your customer terms are 30 days. This particular customer never pays their account on time, they usually pay in 45-50 days. You value their business and when you have talked with them in the past they say that your companys service level has declined and deliveries and invoicing have been a problem. It is time to address this situation again in writing. Communicating from the You-Viewpoint, also called You-Attitude is a powerful tool for building goodwill. It means thinking beyond your own goals to consider the communication situation from the recipients perspective. How would you use the You-Viewpoint in a way that is good business communication, since it is ethically shady, because the real purpose of business communication is to advance the writer or speakers goals. Your communication should be honest about that. In what way, if any, could using the You-Viewpoint when writing to someone you dont like, such as someone who has complained unreasonably about something, be justified? Be specific.

For this problem, can you guys respond to it in a letter form that sending out to the customer. Thank you!