Your customer terms are 30 days. This particular customer never pays their account on time, they usually pay in 45-50 days. You value their business and when you have talked with them in the past they say that your company's service level has declined and deliveries and invoicing have been a problem. It is time to address this situation again in writing. Communicating from the You-Viewpoint, also called You-Attitude is a powerful tool for building goodwill. It means thinking beyond your own goals to consider the communication situation from the recipient's perspective. How would you use the You-viewpoint in a way that is good business communication, since it is ethically shady because the real purpose of business communication is to advance the writer or speaker's goals. Your communication should be honest about that.

In what way, if any, could using the You-Viewpoint when writing to someone you don't like, such as someone who has complained unreasonably about something, be justified? Be specific.

P.S. For any tutor who wants to do this question, can you please respond more thoroughly and focus more on the problem on the top? Since I did post this question once time and the tutor did not really respond to it in a more specific way. Thank you!

Answer rating: 100% (QA)

When addressing the situation with a customer who consistently pays their account late using the YouViewpoint in your communication can help to build goodwill and improve the chances of a positive out... View the full answer