1. The process of providing corrective feedback includes (1) providing feedback by initiating a conversation, but not accusing the employee of intentionally failing to do something; (2) asking about problems or issues and following the general guidelines in the feedback model; (3) sticking with the facts and not responding emotionally; (4) not allowing the employee to deflect responsibility for their actions; and (5) maintaining control or your emotions, your message, and the process by preparing ahead of the feedback session. Think of a recent conversation youve had with a coworker, colleague, or teammates where you needed to provide corrective feedback. Which steps in this process did you follow and which steps do you believe would be most helpful in adding to your conversation next time you have to deliver corrective feedback?
2. Managers of organizations have a right to create and require compliance with a reasonable code of employee conduct. The code of conduct is the organizations mechanism for identifying the ethics and values of the firm, and it serves as a guide to individual action. If you were in charge of your own organization, describe some of ethics and values you would put in your code of conduct? How would you handle employees who do not share the same ethics and values as you do?