Question: The Project Manager for a large government project is facilitating an inspection of the deliverables with the customer when the customer notices a feature that

The Project Manager for a large government project is facilitating an inspection of the deliverables with the customer when the customer notices a feature that was not requested or documented. The Project Manager proudly points out that the feature adds value, but the customer is concerned that it may also introduce risk. Can the customer accept the product?

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