The purchase patterns for two brands of toothpaste can be expressed as a Markov process with the following transition probabilities.

	To
From	Special B	MDA
Special B	0.92	0.08
MDA	0.04	0.96

(a)

Which brand appears to have the most loyal customers? Explain.

---Select--- Special B MDA has the most loyal customers because __________ % stay with them and only _________ % switch to the other brand, as opposed to ---Select--- Special B MDA where only _______ % stay with them and ______ % switch.

(b)

What are the projected market shares for the two brands? (Enter exact numbers as integers, fractions, or decimals.)

Special B ₁=

MDA ₂=