Question: The purpose of a buffer statement in a negative message is to ensure that the company A) avoids legal liability B) reduce the reader's shock

The purpose of a buffer statement in a negative message is to ensure that the company

A) avoids legal liability

B) reduce the reader's shock or pain related to the bad news.

C) inform the reader of the reasons for the bad news.

D) explain company policy regarding the bad-news message.

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