The purpose of this assignment is to align proper queuing system applications to certain industries. You will also analyze and evaluate a companys customer queuing service strengths and challenges.

Select a company you are familiar with, such as your own employer or a public company that you know you can find customer service queueing data on. If actual data is not available imagined or estimated data can be used.

Choose a service system queue for this assignment referring to Chapter 16 and 17 of your text.

Identify the type(s) of queue(s) (Chapter 16.2.2, 16.4) used in the company or a certain part of the company.

Refer to the Formulas in your text, page 568. Utilizing one of these formulas, apply the formula to a queue used in the company or a certain part of the company.

Write a 350- to 525-word summary that; Highlights the strengths and weaknesses of the queuing system used in the company or a certain part of the company.

Show your work. Cite references to support your assignment. (Sorry!)

Cachon, G., & Terwiesch, C. (2023). Operations Management. New York: McGraw Hill.

Choose a service system queue for this assignment referring to Chapter 16 and 17 of your text.

Identify the type(s) of queue(s) (Chapter 16.2.2, 16.4) used in the company or a certain part of the company.

Thank you