Assignment Content

The purpose of this assignment is to align proper service system applications to certain industries. You will also analyze and evaluate a company$$s customer service strengths and challenges.

Select a company you are familiar with, such as Capital One Bank

or a public company that you know you can find customer service data on$.$

Identify the type$($s$)$ of service system used in the company or a certain part of the company.

Write a $350-$ to $525-$word summary that outlines and highlights the queuing system strengths and weaknesses. Include your calculations and charts.

Choose a service system from this assignment that you will implement in the Supply Chain Template assignment in Week $6.$

Calculate the queue and compare the queue $($simple$)$ to another similar queue $($priority$)$ using a different queuing method. Refer to your text, Chapter $16\mathrm{.}2-4.$