The question in Information Technology Project Management, Ninth Edition Masters Degree:

- No less than 700 words

- no copy-paste

- Thank you

Question:

What are the most common challenges in IT projects quality management? how new approaches of IT project management address them?

PROFESSOR'S GUIDANCE FOR THIS WEEK'S LE:

Quality doesnt come free. The Cost of Quality (COQ) is the money spent dealing with issues during the project, and then after the project, to fix any failures. These are broken up into two categories: cost of conformance and cost of nonconformance.

1- The cost of conformance can be considered a preventive cost. These costs are primarily related to training, the documentation process, equipment needed, and the time required to get the quality done right. Other costs related to this can include testing, destructive testing loss, and inspections.

2- The cost of nonconformance refers to internal failure costs. These consist of having to rework something or even scrap it entirely. Further costs can come from liabilities, warranty work, and lost business.