The question is

Identify and explain two interpersonal skills demonstrated by the CEO in managing change

[Interpersonal skills (according to my notes/slides]

Please answer this case study with reasons and structural (intro,points, conclusion)

[This is change management subject]

SportsGear is a manufacturer and distributor of recreational clothing and footwear. In recent years, the company experienced a host of problems. The product market share was declining in the face of increased foreign and domestic competition, new product ideas were few and far between, department like manufacturing and sales barely spoke to one another, employees morale were at an all-time low, and many employees were actively seeking other jobs. In February 2016, Mr. Nasmir became a chief executive officer (CEO) of the Sports Gear. To bring about the transformational change required, the new CEO announced a new era of empowerment at SportsGear during the monthly companywide meeting. He opened the meeting with a challenge: "As we face increasing competition, we need new ideas, new energy, new spirit to make this company great. The source for this change is you ---each one of you. The CEO proclaimed a new era of trust and cooperation at Sports Gear. To accomplish these goals, the CEO initiated a companywide culture change by changing the behavior of managers and employees, underpinned by a continuous learning process for both individuals and the organization itself. Besides, he also pulled together nine cross-functional teams to examine all aspects of the business operation. He gave the teams | month to review the company's operations and make recommendations. The CEO believed that "the only power that a CEO has is to motivate. The rest is nonsense". Interpersonal Quality Skills Self-awareness Clear and realistic understanding of oneself strengths, weaknesses, ambitions and needs. Honest with themselves & with others- thus their opinions are respected & sought. Self-regulation Self-control, where a person is in charge of their emotions and does not act on impulse. but considers situation calmly and logically before taking action. Motivation Drive to achieve & seems to be one trait that all effective leaders possess. Highly motivated people are motivated by intrinsic rather than extrinsic factors. They exude a passion and enthusiasm for their work, and have high expectations of themselves and others. Empathy Ability to consider and acknowledge employees' needs and opinions and weigh these against other relevant factors before making sensible decisions. Particularly important in light of increasing use of cross-functional, team-based work groups, globalization and the need to develop and retain talented people. Social skill A person's ability to relate to, and work effectively with, other people. Develop a strong rapport with their employees. Know how to motivate them. Friendliness with a purpose: moving people in the direction you desire