Question: The questions in this section ( Section C ) are based on the article: Suhonen, A . , Heikkinen, S . , Kurenniemi, M .

The questions in this section (Section C) are based on the article: Suhonen, A., Heikkinen, S., Kurenniemi, M., & Jntti, M.(2013). Implementation of the ITIL-Based Service Level Management Process to Improve an Organizations Efficiency: A Case Study. ICSEA.
(c) Outline the current state of the ISM units service level management (SLM) stated in the case organization (6 marks)

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