THE recent closure of 16 light rail transit (LRT) stations between Ampang Park and Kelana Jaya...
Fantastic news! We've Found the answer you've been seeking!
Question:
Transcribed Image Text:
THE recent closure of 16 light rail transit (LRT) stations between Ampang Park and Kelana Jaya on Nov 8 is causing people to suffer great difficulty. Almost 200,000 Klang Valley commuters are affected and the links to other public transport systems are disrupted. Problems like this are usually solved overnight, but Prasarana stated that it would take a week to fix the malfunction of the line's automatic train control system. This exposes inefficiencies in public transportation and can hinder the aim to transition to a car-free nation. Because of the shutdown, some commuters will take more time to get to work and back. Although the Transport Ministry and Prasarana had mobilised 120 feeder buses to ferry passengers, we can only imagine how crowded the buses can get. Consider the number of people a train can carry compared with the capacity of a bus. If the feeder buses are ineffective, people will rely on ride-hailing services, which are much more expensive. I am a regular mass rapid transit and feeder bus user. When the MRT Kwasa Damansara and Sungai Buloh routes were suspended for the migration to MRT Phase 2 late last year, I could understand how disappointed commuters were as we had to wait 30 minutes for the feeder bus. Taking a bus may not be a good idea because buses have no special lane and can get stuck in traffic. Perhaps this is why people are hesitant about using buses and prefer trains. According to the Asian Development Bank's Index Score for most congested Asian cities, Kuala Lumpur was ranked second in the region with a score of 1.40 in 2019, trailing Manila with 1.51. Even worse, people will walk for a long distance to reach their destination. It's sad to see that in certain areas, pedestrian and walk zones were built on the main road. Instead, of building train stations in underdeveloped areas, developers and urban planners should consider emulating Singapore's walkability model that integrates pedestrian walkways with the public transport stations. It might also be high time we learnt from Jakarta by providing bus lanes to avoid congestion, as Kuala Lumpur has become a car-centric city. Rather than building more highways, expanding the Klang Valley's bus rapid transit system from the existing one in Bandar Sunway can be a better way to encourage public transport use. Pulse, a Prasarana-owned mobile app, needs to be more user-friendly and include more features. For example, it should have a feature that suggests suitable transit points based on a user's location for all modes of public transport, including trains and buses. An emergency chat support function should also be added to inform users which routes have been shut. Improving public transport needs strong political will to ensure that all master plans and the National Transport Policy 2019-2030 are well executed. This brings to mind to what extent the 15th General Election manifestos of Barisan Nasional, Pakatan Harapan and Perikatan Nasional can address public transport issues. It is critical to ensure that the people have access to an efficient train system that aligns with the goal of making Klang Valley accessible to all by 2040. Therefore, a more optimised long-term strategy in upgrading Malaysia's public transportation system is needed. Source:https://www.nst.com.my/opinion/columnists/2022/11/850298/rt-shutdown-exposes- Inefficiencies-public-transport TASK: Based on the case above, answer ALL the questions below: 1. Develop a flowerchart / blueprint of a full service experience for Prasarana's LRT services. (30 marks) 2. Identify possible area(s) of customer complaints on Prasarana's LRT services. (30 marks) 3. Recommend strategies to overcome these complaints for Prasarana's LRT services. (40 marks) THE recent closure of 16 light rail transit (LRT) stations between Ampang Park and Kelana Jaya on Nov 8 is causing people to suffer great difficulty. Almost 200,000 Klang Valley commuters are affected and the links to other public transport systems are disrupted. Problems like this are usually solved overnight, but Prasarana stated that it would take a week to fix the malfunction of the line's automatic train control system. This exposes inefficiencies in public transportation and can hinder the aim to transition to a car-free nation. Because of the shutdown, some commuters will take more time to get to work and back. Although the Transport Ministry and Prasarana had mobilised 120 feeder buses to ferry passengers, we can only imagine how crowded the buses can get. Consider the number of people a train can carry compared with the capacity of a bus. If the feeder buses are ineffective, people will rely on ride-hailing services, which are much more expensive. I am a regular mass rapid transit and feeder bus user. When the MRT Kwasa Damansara and Sungai Buloh routes were suspended for the migration to MRT Phase 2 late last year, I could understand how disappointed commuters were as we had to wait 30 minutes for the feeder bus. Taking a bus may not be a good idea because buses have no special lane and can get stuck in traffic. Perhaps this is why people are hesitant about using buses and prefer trains. According to the Asian Development Bank's Index Score for most congested Asian cities, Kuala Lumpur was ranked second in the region with a score of 1.40 in 2019, trailing Manila with 1.51. Even worse, people will walk for a long distance to reach their destination. It's sad to see that in certain areas, pedestrian and walk zones were built on the main road. Instead, of building train stations in underdeveloped areas, developers and urban planners should consider emulating Singapore's walkability model that integrates pedestrian walkways with the public transport stations. It might also be high time we learnt from Jakarta by providing bus lanes to avoid congestion, as Kuala Lumpur has become a car-centric city. Rather than building more highways, expanding the Klang Valley's bus rapid transit system from the existing one in Bandar Sunway can be a better way to encourage public transport use. Pulse, a Prasarana-owned mobile app, needs to be more user-friendly and include more features. For example, it should have a feature that suggests suitable transit points based on a user's location for all modes of public transport, including trains and buses. An emergency chat support function should also be added to inform users which routes have been shut. Improving public transport needs strong political will to ensure that all master plans and the National Transport Policy 2019-2030 are well executed. This brings to mind to what extent the 15th General Election manifestos of Barisan Nasional, Pakatan Harapan and Perikatan Nasional can address public transport issues. It is critical to ensure that the people have access to an efficient train system that aligns with the goal of making Klang Valley accessible to all by 2040. Therefore, a more optimised long-term strategy in upgrading Malaysia's public transportation system is needed. Source:https://www.nst.com.my/opinion/columnists/2022/11/850298/rt-shutdown-exposes- Inefficiencies-public-transport TASK: Based on the case above, answer ALL the questions below: 1. Develop a flowerchart / blueprint of a full service experience for Prasarana's LRT services. (30 marks) 2. Identify possible area(s) of customer complaints on Prasarana's LRT services. (30 marks) 3. Recommend strategies to overcome these complaints for Prasarana's LRT services. (40 marks)
Expert Answer:
Answer rating: 100% (QA)
Answer FlowerchartBlueprint of Full Service Experience for Prasaranas LRT Services FlowerchartBlueprinthttpsiibbcoVHJm1bMPrasaranaLRTServiceExperienceFlowerchartpng Key Components 1 PreService Experie... View the full answer
Related Book For
Posted Date:
Students also viewed these general management questions
-
Managing Scope Changes Case Study Scope changes on a project can occur regardless of how well the project is planned or executed. Scope changes can be the result of something that was omitted during...
-
Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...
-
Read the case study "Southwest Airlines," found in Part 2 of your textbook. Review the "Guide to Case Analysis" found on pp. CA1 - CA11 of your textbook. (This guide follows the last case in the...
-
Class Median Midpoint, x Income, I 19.5 $12,965 An individual's income varies with age. The table shows the median income I of individuals of different age groups within the United States for a...
-
Refer to Practice 10-18. Company As competitor, Company B, had sales for the year totaling $360,000. The net property, plant, and equipment balance at the beginning of the year was $200,000; the...
-
Stock repurchase The Off-Shore Steel Company has earnings available for common stockholders of $2 million and has 500,000 shares of common stock outstanding at $60 per share. The firm is currently...
-
On March 13, 1963, Ernesto Miranda was arrested for kidnapping and rape and taken to a Phoenix police station. After being identified by the complaining witness, he was questioned by two police...
-
1. Michael Howitt of Berkley, Michigan, recently had his gallbladder removed. His total bill for this surgery, which was his only health care expense for the year, came to $13,890. His health...
-
Explain why if assets are valuable resources and asset accounts have debit balances why do expense accounts also have debit balances. What is meant by the normal balance?
-
1. You will be able to use turbidity as a means of determining cell growth in future experiments. Using the plot of absorbance versus cell count derived in this exercise, you will be able to...
-
In October 2005 Ewing Company exchanged an old packaging machine, which cost $120,000 and was 50% depreciated, for a dissimilar used machine and paid cash difference of $16,000. The market value of...
-
Five well-known companies - Starbucks, Tesla, Uber, Volkswagen, and Wells Fargo - have been in the news within the past few years for a variety of high-profile problems, and chose very different...
-
Assume that the CDX-iTraxx index has 125 names in it,for a total notional of $100,000,000.If the recovery rate on default of any name is 40%,at least how many names must default for the 3-7% tranche...
-
If the magnitude of the charge of an electron is: e = 1.602x10(-19) C. What the magnitude of the net charge q (in C) on the glass rod after this process of removing 1.56x 1017 electrons?
-
Given FSA is for the language which starts with "ab" and ends on "ba". Find the closure of the given FSA. Z5 ZA a Z2 -Z1 a b a Z3 a, b +26
-
Times Tables! In elementary school, you likely had to memorize the "times tables" - for instance, the times table for "2" might look something like this: 2 * 1 = 2 2 * 2 = 4 2 * 3 = 6 2 * 4 = 8 2 * 5...
-
A passive long only Equity portfolio Manager with asset under management (AUM) of $ 1.5 Billion has the following investments: Index Dow Jones S&P 500 FTSE 250 TSX 100 DAX performance CAC 40 SENSEX...
-
Michelles trust is subject to 3.8% surtax on the lesser of the trusts net investment income or the excess of the trusts adjusted gross income over the $12,400 threshold (the highest trust tax rate)....
-
The Pew Internet & American Life Project found that nearly 70% of wired senior citizens go online every day. In a randomly selected group of 15 wired senior citizens: a. What is the probability that...
-
Infant-mortality rates are often used to assess quality of life and adequacy of health care. The rate is based on the number of deaths of infants under 1 year old in a given year per 1000 live births...
-
Suppose a hypothesis test is conducted using the classical approach and assigned a level of significance of a = 0.01. a. How is the 0.01 used in completing the hypothesis test? b. If a is changed to...
-
Bonnie and Clyde have a partnership to run their human resource management services firm. Account balances related to their equity for the year ended 30 June 2020 are as follows. Profit of $124 000...
-
Lewis Edwards decides to branch out on his own and set up his own private practice as an accountant. Events occurring in March 2019 are as follows. Ignore GST. Required (a) After analyzing the events...
-
On 1 March 2017, James Taylor decided to open Taylors Tailormade that makes suits, trousers and jackets, and repairs and alters clothes. He contributed for this purpose sewing equipment $46 000 and a...
Study smarter with the SolutionInn App