Question: The release of information (ROI) processing unit is expected to respond to routine requests for information within five (5) working days of receipt. Work measurement

The release of information (ROI) processing unit is expected to respond to routine requests for information within five (5) working days of receipt. Work measurement data collected for one month reveals the following:

Total routine requests received: 200

Requests responded to in 6 days: 100

Requests responded to in 2 days: 100

What is the average turnaround time for routine requests in the ROI unit? What is the performance variance from the standard of 5 days? Explain your answer.

Please help. I am so confused on this question.

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