THE SAME FORMAT FOR THE NEXT STEP INTERNAL BUISNESS PROCESS AND LEARNING AND GROWTH

Data Table Cardinal Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Cardinal Corporation has collected for the past quarter. KPI Goal Actual 5% 8% 6.5 6.7 2294 24% Employee turnover rate (w of employees leaving company of total employees) Number of units produced per hour Gross margin growth percentage Hours of employee training provided Return on investment Number of repeat customers Number of new core products Market share percentage 2,350 24% 100,000 19.0 19% 2,200 20% 104,000 22 17% Print Done * More Info Cor core mded Through its strategic management planning process, Cardinal Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective 1. Increase gross margin. 2. Develop new core products. 3. Improve employee job satisfaction. 4. Increase market share. 5. Improve production efficiency 6. Increase customer retention." 7. Increase Return on Investment (ROI). 8. Improve employee product knowledge. Print Done Cardinal Corporation Balanced Scorecard Report For Quarter Ended December 31 Perspective: Objective KPI Financial: Goal Achieved? Goal Actual Customer