The same process that applies to everyday communication applies to communication in the workplace. Understanding the steps in this process can help you craft more meaningful and effective messages.

Which parts of the communication process are described in the following scenario?

Helene studies the r$$sum$$ of a job applicant and decides to invite her for an interview. Helene calls the candidate to schedule an interview.

While reviewing the r$$sum$,$ Helene is engaged in $.$

When Helene speaks to the candidate about scheduling an interview, Helene is engaged in $.$

For the communication process to be successful, the receiver must understand the information sent by the sender$.$ Communication barriers, however, can complicate the process. Familiarizing yourself with common obstacles will make you better equipped to avoid them.

Consider this situation, and answer the questions that follow.

Your team is preparing for the next round of bids on a new collection of sculptures. $$As you can see, sales are flat in the Western region,$$ the presenter says. $$We need to negotiate a good rate to offset our Western losses.$$

You were well prepared for the meeting, but the minor car accident you had in the parking lot yesterday has you worried. You check your smartphone, reading the insurance adjustor$$s report. One of your colleagues says, $$We$$ll take care of that,$$ and looks at you. $$Right$?$ she asks. You don$$t know how to respond because you$$re not sure what she$$s referring to$.$

What communication barrier is described in this situation?

Distractions

Bypassing

Differing frames of reference

How might you overcome this communication barrier in the future?

Leave the room to access your smartphone.

Turn off your smartphone.

Focus on your smartphone.

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