Exploring the Communication Process

The same process that applies to everyday communication applies to communication in the workplace. Understanding the steps in this process can help you craft more meaningful and effective messages.

Which parts of the communication process are described in the following scenario?

Helene listens carefully to a sales presentation. When the presenter says, "Are there any questions?" Helene raises a hand.

While listening to and grasping the key points of the presentation, Helene is engaged in idea formation

When Helene raises a hand to ask a question, Helene is engaged in

For the communication process to be successful, the receiver must understand the information sent by the sender$.$ Communication barriers, however, can complicate the process. Familiarizing yourself with common obstacles will make you better equipped to avoid them.

Consider this situation, and answer the questions that follow.