Question: The second step in the root cause analysis ( RCA ) process is charting the agents that directly result in one event triggering another event.

The second step in the root cause analysis (RCA) process is charting the agents that directly result in one event triggering another event. In RCA, these agents are called
Select one:
A. Causal factors.
B. Stimulus factors.
C. Precedence factors.
D. Hygiene factors.

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